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IT Service Agreement template, UK

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What the document looks like

IT SERVICES AGREEMENT

__________ — __________

This IT Services Agreement ("Agreement") is entered into as of __________ between:

SERVICE PROVIDER: __________, incorporated in England and Wales (Co. No. __________), registered office at __________ ("the Provider"); and

CLIENT: __________, incorporated in England and Wales (Co. No. __________), registered office at __________ ("the Client").

Together referred to as "the Parties" and individually as a "Party".

1. DEFINITIONS

(1.1) "Services" means the IT services described in Schedule 1 to this Agreement, as may be amended by written agreement of the Parties from time to time.

(1.2) "Deliverables" means any work product, software, documentation, reports or other materials created by the Provider in the course of providing the Services.

(1.3) "Client Data" means all data, information and content owned by or relating to the Client that is processed by the Provider in connection with the Services.

(1.4) "Intellectual Property Rights" means all patents, copyright, trade marks, database rights, design rights, know-how, trade secrets and all other intellectual property rights, whether registered or unregistered.

(1.5) "Service Levels" means the performance standards set out in Schedule 2.

(1.6) "Fees" means the charges payable by the Client as set out in Schedule 3.

2. PROVISION OF SERVICES

(2.1) The Provider shall provide the Services to the Client with reasonable skill and care, in accordance with the terms of this Agreement and any applicable Service Levels.

(2.2) The Provider shall allocate sufficient resources, personnel and expertise to perform the Services to the standard required under this Agreement.

(2.3) The Provider shall notify the Client promptly of any matter that may affect its ability to perform the Services or meet any Service Level.

(2.4) The Client shall provide the Provider with timely access to all information, systems, personnel and resources reasonably required to perform the Services. The Provider shall not be liable for any delay or failure caused by the Client's failure to fulfil its obligations under this clause.

An excerpt from the precedent this template is built on. Your document is drafted around your answers — the blanks are filled in, and clauses you do not need are left out.

What it covers

  1. Definitions
  2. Provision of services
  3. Service levels and support
  4. Fees and payment
  5. Intellectual property
  6. Data protection
  7. Confidentiality
  8. Liability
  9. Term and termination
  10. General

Questions people ask

Is this a real contract or a form to fill in?

A complete document. You answer questions in plain English and Scorpia drafts every clause to match your answers, then a second review pass checks it before you see it. Nothing is left as a blank to fill in unless you chose to leave it for later.

Which law does it follow?

The law of England and Wales by default; Scotland and Northern Ireland are available where the document type exists there. The drafting notes behind each template are kept current with UK law.

What does it cost?

Your first document is a free preview: you read the opening section before paying anything. Unlock the full document for £9, or take a plan from £15 a month if you need several. No subscription is needed for a single document.

Can I edit, sign and send it?

Yes. Once unlocked, you edit every word online, add your logo, sign on the page and send the other party a private signing link, or export to Word and PDF.

Is Scorpia a law firm?

No. Scorpia is software that drafts and checks documents. It is not a law firm and does not give legal advice. For a dispute, a company sale or anything unusual, use a solicitor.

What we’ll ask you

  • Service provider
  • Client
  • Provider registered office
  • Client registered office
  • Services and deliverables
  • Service levels and support hours
  • Fees
  • Start date
Plus 13 optional choices (payment terms, liability, notice) with sensible defaults if you skip them. Not sure about a detail? Leave it blank — the draft highlights it for you to fill in later.

Price

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